- Definitions
1.1. Seller - UAB "Antservis" (BIMIL COSMETICS), company code 304093962, VAT taxpayer code LT100009732015, registered office address Vilkpėdės st. 8D, Vilnius.
1.2. Bimilcosmetics.com – electronic store, online www.bimilcosmetics.com.
1.3. Buyer - 1) an able-bodied natural person, that is, a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between the ages of sixteen and eighteen who has the consent of his parents or guardians, except in cases where he is emancipated; 3) legal entity; 4) duly authorized representatives of all the aforementioned persons.
1.4. Parties - Buyer and Seller together.
1.5. Personal data - any information related to a natural person - a data subject whose identity is known or can be determined directly or indirectly using such data as a personal code, one or more personal, physical, physiological, psychological, economic, cultural or social data symptoms.
1.6. The rules are the following "Rules for buying and selling goods in the online store www.bimilcosmetics.com".
1.7. Account - The result of the Buyer's registration on www.bimilcosmetics.com, which creates an account that protects his personal data and order history.
1.8. Privacy policy - a document approved by the Seller, which sets out the basic rules for the collection, storage, processing and storage of Personal Data. The Privacy Policy is an integral part of the Rules.
- General provisions
2.1. The buyer confirms that he has familiarized himself with the Rules and agrees with them by ticking the box "I have read and agree with the Rules". The Rules approved in this way are a legal document binding on the Parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the delivery and return procedure, the parties' responsibilities and other conditions. related to the purchase and sale of goods at www.bimilcosmetics.com.
2.2. Only Buyers, as defined in Rule 1.3, are entitled to purchase from www.bimilcosmetics.com. points. The buyer, by approving the Rules and having familiarized himself with the Privacy Policy (Article 2.4 of the Rules), confirms that he has the right to purchase goods at www.bimilcosmetics.com.
2.3. In case of need or in the circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules. Buyers will be informed when they log on to www.bimilcosmetics.com or when purchasing goods for the first time after the entry into force of the new version of the Rules. The new version of the Rules enters into force after its publication on www.bimilcosmetics.com.
2.4. The buyer must familiarize himself with the Privacy Policy approved and published by the Seller. The Buyer expresses consent or disagreement with the specific use of the Buyer's Personal Data in accordance with the procedure established in the Privacy Policy itself.
2.5. When completing an order on www.bimilcosmetics.com, the Buyer must enter his name, surname, residential address, phone number, and e-mail address. The Seller ensures that these data will be used only for the purpose of purchasing goods and direct marketing, if the Buyer has given his consent.
2.6. By agreeing to these Rules, the Buyer agrees that information messages necessary for the order, payment and delivery of the Goods will be sent to his e-mail address.
2.7. The Seller undertakes not to disclose the Buyer's personal data to third parties, with the exception of the Seller's partners providing goods delivery or other services related to the proper fulfillment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure established by the legal acts of the Republic of Lithuania.
2.8. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer is responsible for providing the Seller with a valid e-mail address belonging to the Buyer.
- Order of goods, the moment of emergence of legal relations of purchase and sale
3.1. The buyer can order goods on www.bimilcosmetics.com by choosing one of the following methods:
3.1.1. when registering online at www.bimilcosmetics.com (by entering your registration name, e-mail and password);
3.1.2. online without registration www.bimilcosmetics.com.
3.2. The buyer, when ordering goods in one of the Rules 3.1.1. – 3.1.2. in the manner specified in points, in the relevant information fields provided by the Seller, must indicate his Personal data, necessary for the proper fulfillment of the order for goods provided for in the Privacy Policy.
3.3. When the Buyer, after choosing the product or service to be purchased and creating a basket of goods, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, the Seller and the Buyer are considered to have concluded a sales contract. Together with the confirmation of the order, the Seller sends the Buyer a link to the valid Rules to the e-mail specified by the Buyer. Email address.
3.4. Each order of the Buyer is stored in the www.bimilcosmetics.com database.
- Buyer's rights
4.1. The buyer has the right to purchase goods and order services at www.bimilcosmetics.com in accordance with the procedure established by these Rules.
4.2. The buyer has the right to cancel the order according to the procedure established by these Rules.
4.3. The Buyer has the right to withdraw from the contract in accordance with the procedure established by these Rules.
4.4. The buyer has the right to exchange or return the purchased goods in accordance with the procedure established by the Rules.
4.5. The buyer has other rights established in these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
- Obligations of the buyer
5.1. The buyer, using www.bimilcosmetics.com, must fulfill his obligations, comply with these Rules, the Privacy Policy, other conditions clearly indicated on www.bimilcosmetics.com and not violate the laws of the Republic of Lithuania.
5.2. The buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules.
- Seller's rights
6.1. The seller reserves the right to change, suspend or terminate certain functions of www.bimilcosmetics.com or any part of them, as well as to change the layout of the products on www.bimilcosmetics.com.
6.2. The seller has the right to suspend or terminate the operation of www.bimilcosmetics.com. In this case, all accepted and confirmed orders of Buyers are terminated and new orders are not accepted.
6.3. The seller has the right to change the scope or method of providing services provided by www.bimilcosmetics.com, to suspend or terminate the provision of services or part of them, to charge for services or part of services.
6.4. If the Buyer attempts to harm the stability, security or failure of www.bimilcosmetics.com, the Seller has the right to immediately and without prior notice limit or suspend the Buyer's access to www.bimilcosmetics.com or, in exceptional cases, to terminate the Buyer's Account. .
6.5. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer, having chosen Rule 8.2.1. or 8.2.2. not pay for the goods within 3 (three) working days.
6.6. The seller has other rights set forth in these Rules, the Privacy Policy, other www.bimilcosmetics.com documents and the legal acts of the Republic of Lithuania.
- Obligations of the seller
7.1. The Seller undertakes to enable the Buyer to use the services provided by www.bimilcosmetics.com under the conditions set out in these Rules and other www.bimilcosmetics.com documents.
7.2. The seller undertakes to provide www.bimilcosmetics.com to the buyer clear and understandable information, established in Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the Buyer's privacy, to process the Buyer's Personal Data only in accordance with the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
7.4. Before submitting the order, inform the Buyer about the suspension or termination of the functions of www.bimilcosmetics.com important for the execution of the order, as well as 6.2 of the Rules. - 6.3. the changes indicated in points. Providing information to www.bimilcosmetics.com is considered appropriate communication.
7.5. The Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer under the conditions stipulated in the Rules.
7.6. If the Seller is unable to deliver the ordered goods to the Buyer due to important circumstances, he undertakes to offer the Buyer an analogous or as similar as possible product in its characteristics. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if prepayment was made, and in all cases to cancel the money paid to the Buyer. order.
7.7. The Seller, not agreeing to the Buyer's requirements, must provide the user with a detailed, motivated written answer no later than within 10 (ten) calendar days from the date of receipt of the Buyer's application, unless the legal acts of the Republic of Lithuania stipulate otherwise. and the European Union.
7.8. The Seller undertakes to fulfill other obligations set for the Seller by the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
8. Prices of goods, payment procedure and terms
8.1. The prices of the goods in the order formed by www.bimilcosmetics.com are indicated in euros, including the VAT amount in force at that time according to the legislation.
8.2. The Buyer can pay for the ordered goods with KLIX payment solutions: electronic banking, bank card
8.3. After the seller receives the payment for the goods, the order of the goods is confirmed and the delivery term of the goods begins to count.
8.4. By approving the Rules, the Buyer agrees that the purchase documents - VAT invoices - will be submitted electronically to the e-mail specified in the Buyer's registration form. e-mail address immediately after completing the order. VAT invoices must indicate the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, and all other information necessary for the approval of accounting legislation.
8.5. After the Seller confirms the order, the price of the goods cannot change, except in cases where the price of the goods has changed due to a technical error in the information systems or other objective reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. If the order is canceled according to the procedure provided in this point, all amounts paid by the Buyer are returned.
- Delivery of goods
9.1. When ordering goods, the buyer can choose one of two ways of delivering the goods: delivery of the goods by courier or delivery of the goods to the post office. Terms and prices of goods delivery are presented in the "Delivery" section. The goods are delivered within 3-5 working days.
9.2. The seller reserves the right to change the delivery fee and the purchase amount above which delivery is free.
9.3. The buyer undertakes to indicate the exact place of delivery of the goods.
9.4. The buyer undertakes to accept the goods himself or to have them accepted by another specific person specified as the consignee.
9.5. The goods can be delivered by the Seller himself or by his authorized representative.
9.6. The seller undertakes to make every effort to deliver the purchased goods as soon as possible.
9.7. After receiving the goods, the Buyer must check the condition of the shipment and the goods(s) together with the Seller or his authorized representative and sign the invoice, waybill or other document of delivery and acceptance of the shipment. After the buyer signs the invoice, waybill or other document of delivery and acceptance of the shipment, it is considered that the shipment is in good condition, there are no damaged goods due to non-factory defects and inconsistencies. If the buyer notices that the package of the delivered shipment is damaged (crumpled, wet or otherwise damaged externally), the item(s) are damaged and/or the item(s) are not complete, the buyer must note this on the invoice, waybill or in another shipment transfer-acceptance document and, in the presence of the Seller or his representative, write the act of violation (non-conformity) of the free shipment and/or product(s). If the Buyer fails to do so, the Seller is released from responsibility towards the Buyer for damage to the goods, if the cause of such damage is not a factory defect, and for inconsistencies in the assembly of the goods, if these inconsistencies can be determined by external inspection.
9.8. The Seller delivers the goods to the Buyer in accordance with the terms specified in the delivery description. These terms are preliminary and do not apply in cases where the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. By approving these Rules, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods and other conditions. If the seller does not deliver the goods within the additional term, the Buyer can use the Rules 11.1. The right established in paragraph 1 is to refuse the contract of purchase and sale of goods or services.
9.9. The Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties or due to circumstances beyond the control of the Buyer.
9.10. The risk of accidental loss or damage of goods passes to the Buyer from the moment of handing over the goods to the Buyer. Product quality guarantee and expiration date
- Product quality guarantee and expiration date
10.1. The characteristics of each product sold by www.bimilcosmetics.com are specified in the product description attached to each product.
10.2. The goods offered for sale by the seller are of suitable quality, i.e. the product features correspond to the product description. The product complies with the sales contract if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product that the Seller provided as an example when promoting that product on www.bimilcosmetics.com;
10.2.2. the product is fit for purpose;
10.2.3. the product meets the quality indicators that are usually typical of the same type of product and that the Buyer can reasonably expect, taking into account the nature of the product and the manufacturer's public statements, including advertising and labeling of specific properties. .
10.3. The seller is not responsible for the fact that the size, shape, color or other parameters of the goods on www.bimilcosmetics.com may not correspond to the real size, shape, color or other parameters of the goods due to the characteristics of the goods. Monitor used by the buyer or for other technical reasons. The buyer is advised to read the product description.
10.4. In cases where legal acts establish a certain expiration date for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods until the expiration date.
- The right to refuse the purchase and sale agreement, the procedure for returning and exchanging goods
11.1. The right to withdraw from the sales contract:
11.1.1. The buyer has the right to withdraw from the contract of sale of goods without giving a reason within 14 (fourteen) days from the conclusion of the contract of sale, by notifying the Seller thereof. The buyer cannot exercise this right by concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer shall notify the Seller of the cancellation of the sales contract in one of the following ways: by filling out a model contract cancellation form or by submitting a clear statement outlining his decision to cancel the contract. Notification of contract cancellation is sent by e-mail. email info@bimilcosmetics.com. Upon receipt of the Buyer's notification, the Seller shall immediately send a confirmation of receipt of the notification.
11.1.3. If the Buyer refuses the purchase and sale contract before the goods have been delivered to him, the Seller formalizes such Buyer's refusal as a rejection of the order and accordingly informs the Buyer about it at the e-mail address specified by him.
11.1.4. If the Buyer has refused the sales contract after the goods have already been delivered, the Rules apply
11.1.5. The goods are returned to the address: Gėlų g. 3, Serdokai, Vilkaviškis district
The provisions of clause 11.5. the provisions set out in point
11.2. Rules for exchange and return of goods of suitable quality:
11.2.1. According to the Government of the Republic of Lithuania in 2014 July 22 by resolution no. 738 approved "Retail Trade Rules", perfumes, cosmetics and toiletries of suitable quality, as well as printed books, are included in the list of goods that the Buyer has no right to exchange and return.
11.2.2. The buyer has the right to replace the goods, which are not included in the list of non-returnable goods, with similar goods of different measurements, shapes, colors, models or configurations within 14 (fourteen) days from the delivery of the goods to him. If there is a price difference when exchanging the product, the Buyer must pay the Seller according to the recalculated prices. The buyer's notification of the wish to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail. email info@bimilcosmetics.com
11.2.3. After receiving the goods, the Seller undertakes to replace them with the same goods, only in the shape, size, color, model or configuration specified by the Buyer. If the Seller does not have a product suitable for replacement, he returns the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification of the Buyer's wish to exercise this right, and if the Goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return.
11.2.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller have agreed otherwise.
11.2.5. The procedure for returning goods and money is stipulated in p. 11.5 of the Rules. points.
11.3. Rules for exchange and return of defective goods:
11.3.1. Defects of the sold goods are removed, low-quality goods are exchanged and returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
11.3.2. If the Buyer purchased a product of inadequate quality and indicated this in the goods transfer-acceptance document, or the poor-quality product manifests itself as a manufacturing defect at the time of purchase or non-compliance with the manufacturer's specifications. , The buyer can return the goods.
11.3.2.1. for the Seller to eliminate the defects of the goods free of charge within a reasonable period of time, if the defects can be eliminated;
11.3.2.2. reduce the purchase price accordingly;
11.3.2.3. that the product is replaced by an analogous product of suitable quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;
11.3.2.4. refund the price paid and cancel the sales contract when the sale of goods of inappropriate quality is a fundamental violation of the order.
11.3.3. The buyer can choose only one of the Rules 11.3.2. Remedies provided for in point 11.3.2. The Buyer must choose his choice when returning the product. After the buyer chooses one of 11.3.2. If the Seller is unable to implement this, the Seller offers alternatives XNUMX. in the prescribed manner, the Buyer does not have the right to change the chosen remedy. The buyer does not have the right to terminate the purchase-sale contract if the lack of goods is insignificant.
11.3.4. In order for the buyer to return the goods, it is necessary to comply with the following conditions:
11.3.4.1. inform the Seller by e-mail the message to info@bimilcosmetics.com must indicate the returned item;
11.3.4.2. submit a free form request to return the goods.
11.3.5. The buyer can exercise the right to return goods of inadequate quality within 14 (fourteen) calendar days from the day of delivery of the goods to him.
11.3.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
11.3.7. The Buyer must pay the costs of delivery and return of the goods, and the Seller, who is convinced that the goods were returned due to inadequate quality, must reimburse the Buyer for the costs of delivery and return, except for the specified exceptions. rules. Returning goods is governed by p. 11.5 of the Rules.
11.3.8. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inappropriate quality, and if the Buyer does not return the goods to the Seller, the deadline provided for in this clause is 2007. calculated from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller have agreed otherwise.
11.3.9. No refunds will be made for goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been misused or improperly are used.
11.4. Exchange and return of goods after delivery of different goods:
11.4.1. If unsuitable goods were delivered to the Buyer, the Buyer must inform the Seller immediately, but no later than within 7 (seven) working days by e-mail info@bimilcosmetics.com or by calling +370 646 71683. The Seller undertakes to pick up such goods at his own expense and replace them with suitable ones goods. In case the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notice of withdrawal from the contract, and if the Buyer does not return the Product to the Seller, the term provided for in this point shall be calculated. from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller have agreed otherwise.
11.4.2. The procedure for returning goods and money is stipulated in p. 11.5 of the Rules. points.
11.5. Procedure for returning goods and money:
11.5.1. The buyer can exercise the right to return the goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or their appearance has not fundamentally changed and they have not been used. All returns must have original labels and original packaging.
11.5.2. All gifts received together with the purchased item must be returned at the same time.
11.5.3. When returning the goods, the buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. Seller will not issue refunds for items damaged in shipping. The seller is not responsible for packages that were sent improperly packed to the wrong address, as well as for packages that were lost or damaged during shipping.
11.5.4. If the Buyer at www.bimilcosmetics.com has purchased a set of goods, he must return the entire set of goods to the Seller, i.e. The buyer can exercise the right to return the goods only in relation to all the goods in the set. In the event that at least one of the items in the set does not comply with Rule 11.5.1. The seller has the right to refuse to accept a returned complete set of goods.
11.5.5. The buyer who has used Rules 11.1.-11.4. must meet the requirements for the return of goods provided for in the Rules and follow the procedure provided for in them.
11.5.6. The Buyer can return the goods via courier or mail. The goods must be returned to the Seller at the address specified by the Seller in the confirmation of receipt of the contract cancellation notice sent to the Buyer.
11.5.7. The costs of returning the goods are paid by the Buyer, except in cases where the returned goods are of poor quality or the Seller delivered goods other than those ordered by the Buyer.
11.5.8. If the Buyer used Rules 11.1.-11.4. the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the Buyer does not return the goods to the Seller, the term provided for in this clause is calculated from the return to the Seller.
11.5.9. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller have agreed otherwise.
11.5.10. After using Rules 11.1.-11.2. The buyer is refunded: the price of the product, the costs of delivery of the product. After using Rules 11.3.-11.4. The buyer is refunded: the price of the product, the costs of delivery of the product, the costs of returning the product.
11.5.11. Delivery costs are not refunded if the Buyer has chosen a method other than the cheapest delivery method offered by the Seller.
11.5.12. The Seller has the right not to return the sums paid by the user until the goods have been returned to the Seller and checked whether they comply with 11.5.1 of the Rules.
11.5.13 If there is a price difference when exchanging the product, the Buyer must pay the Seller according to the recalculated prices.
- Responsibility
12.1. The buyer is responsible for the actions taken while using www.bimilcosmetics.com.
12.2. After registering, the Buyer is responsible for storing and/or transferring his login data to third parties. If the services provided by www.bimilcosmetics.com are used by a third person who has connected to www.bimilcosmetics.com using the Buyer's login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any responsibility in cases where losses occur due to the fact that the Buyer, despite the Seller's recommendations and his own obligations, did not familiarize himself with these Rules, the Privacy Policy, although he was given such an opportunity.
12.4. If www.bimilcosmetics.com provides links to the websites of other third parties, the Seller does not guarantee that the information that can be viewed by clicking on these links is correct, complete and accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties. The seller is not obliged to check the transmitted or stored external information or to detect illegal actions.
- Marketing tools used by the seller
13.1. The Seller may initiate various promotions or games at www.bimilcosmetics.com at its discretion.
13.2. The seller has the right unilaterally, without separate notice, to change the conditions of promotions or games, as well as to cancel them. Any changes or revocation of the conditions of the shares are valid from the moment of acceptance (revocation) of the changes.
- Exchange of information
14.1. The Seller sends all notifications in accordance with the procedure provided for in these Rules and the Privacy Policy to the specified e-mail address during the Buyer's registration or when ordering goods.
14.2. The Buyer sends all messages and questions to the Seller via the contacts specified on www.bimilcosmetics.com or by filling out the form in the "Contacts" section.
- Final Provisions
15.1. These Rules are prepared in accordance with the legal acts of the Republic of Lithuania.
15.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
